A successful supply chain and logistics strategy starts and ends with the customer. Join DCPerform as we explore the journey of delivering products to the customer and what it takes to create that "WOW" moment when a customer's order arrives. Tune in to the monthly supply chain podcasts for discussions with C-Level executives, software providers, warehouse workers, along with the end consumer.
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Latest Episodes
The DCPerform Podcast: 1 Year of the DCPerform Podcast: A Year in Review
1 full year of the DCPerform Podcast! Tune in for episode number 12 for a year review of the DCP Podcast, how themes/industry trends have evolved, and what the future holds for Supply Chain. Thanks for listening to the DCPerform Podcast!
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The DCPerform Podcast: Building a 5-Star CX: how luxury hotel brands create a premier guest experience from check-in to check-out
Ever wonder how premier hotels create a world class experience for hotel guests? Caesars Republic Scottsdale is opening Feb. 2024 – the brand’s first non-gaming, lifestyle-hotel concept. On Eps. 11 of the DCPerform Podcast, we sat down with Caesars Republic Scottsdale’s General Manager, Joe Iturri, to explore how this luxury hotel brand is creating a one-of-a-kind experience…
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The DCPerform Podcast: Beating the House: Bet on Transformation
EPISODE 10: 6 sessions, 8 industry innovators, 1 transformational journey… Beating the House: Bet on Transformation! DCPerform, joined by partners Waller & Associates, LLC, and OPEX Corporation hosted a 2-day Masterclass at the Retail Supply Chain & Logistics Expo USA in May 2023. Tune into episode 10 of the DCPerform Podcast for highlights of each session and explore the journey…
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The DCPerform Podcast: Sustainability: Enabling success in capital investment, brand loyalty & environmental impact
EPISODE 9: Happy #EarthMonth! In honor of April serving as an annual environmental awareness month, we’ve dedicated this month’s episode to Sustainability. Sustainability SME & Program Manager of ASU’s Zero Waste Program, Kendon Jung, joined hosts Wonil Gregg & Rachael Weber to discuss the impact that corporate sustainability initiatives have on brand loyalty, capital investment, and…
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The Last Mile: It’s More than a Sprint!
EPISODE 8: Gina Anderson, Geodis’ VP of Solutions & Growth, joins the DCPerform Podcast to define the last mile, its evolution of services, and the ultimate value proposition to the end consumer/provider. From DCPerform, hosts Rachael Weber, Brand Strategist, & Wonil Gregg, VP of Customer Engagement and Experience, explore the current technologies enabling Last Mile…
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The DCPerform Podcast: The Evolution of Supply Chain & Boomer to Next Gen Transition
EPISODE 6: During this episode, Wonil Gregg, DCPerform’s VP of Customer Engagement and Experience, explores the history of supply chain with guests Jeff Waller, President & CEO of Waller & Associates, and Helgi Thor Leja, DCPerform’s Senior Customer Engagement Director. They provide historical context of supply chain, dating back to the 1800’s, share how it…
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The DCPerform Podcast: The Customer Experience Transition from Baby Boomer to The Next Gens
EPISODE 6: New generations are creeping into buying power… how is this generational shift impacting brands? Join host, Rachael Weber and guests Stuart Plath (Engineer/PMO SME, DCPerform) & Aris Hoath (Director, DCPerform) as they explore how the evolved customer experience is affecting the industry. During this episode, Rachael, Stuart, and Aris take a deep dive…
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The DCPerform Podcast: ‘Tis the Season for Holiday Retail Shopping
EPISODE 5: It’s the most wonderful time of the year for holiday shoppers, but how are retailers keeping up with holiday demands? Stream the holiday edition episode of the DCPerform Podcast with guest Jim Hull from Icertis. We discuss how the next-generation has evolved the holiday retail shopping experience, returns season, and how retailers are…
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The DCPerform Podcast: Redefining the Food Bank Experience – Holiday Edition
EPISODE 4: Core memories are made around the Thanksgiving dinner table and United Food Bank is committed to helping families with food insecurities create those experiences. Rachael Weber and Wonil Gregg spoke with Mike Suriano, interim CEO of United Food Bank, and Dave Richins, outgoing CEO of United Food Bank, on the DCPerform Podcast to…
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